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PCRMC Valet blog

Valet Service Now Offered at Delbert Day Cancer Institute, Medical Office Building

Even before patients step inside the Delbert Day Cancer Institute (DDCI), Phelps County Regional Medical Center (PCRMC) tries to make their experience better as they drive up to the building.

With the opening of the DDCI came a free valet service available to patients along with their families, guests and visitors. PCRMC has partnered with Towne Park for the service.

Rob Koppenhoefer, account manager with Towne Park, said he and four guest service associates provide the valet service, which is available Mondays through Fridays from 8 a.m. to 5 p.m. at the DDCI and the Medical Office Building.

A patient or guest who wants to use the valet service can drive up to the buildings, and a guest service associate will give the driver a valet slip before parking his or her vehicle.

The driver then holds onto the slip and once his or her appointment or visit is finished, the driver gives the valet slip to the guest service associate, who will bring the parked vehicle back to the driver.

Koppenhoefer and the guest service associates also assist patients and guests with wheelchairs, walkers and other equipment. They help open doors and direct them to the registration desk or appropriate location.

“On average, we probably open close to 1,000 doors a week and greet about 1,000 people a day,” Koppenhoefer says.

“We just want to brighten people’s days. We are the first and last face they see during their guest experience, so we are always smiling,” Koppenhoefer says.

People may tip the guest service associates, if they wish, but it is not required.

Koppenhoefer says he and the guest service associates have had positive reactions from patients and guests so far. “We’re there to help them,” he says.

The valet service began at the DDCI on January 9, 2017, and at the PCRMC Medical Office Building on December 1, 2016.

DDCI Photo

PCRMC Delbert Day Cancer Institute to See First Patients January 9

The Phelps County Regional Medical Center (PCRMC) Del­bert Day Cancer Institute (DDCI) is scheduled to open and start seeing its first patients this Monday, January 9, 2017.

The $43 million, four-story, 100,000-square-foot cancer center represents a major investment in Rolla, Missouri, and surrounding communities. The opening of the DDCI is an historic event that will forever change the face of cancer care in south-central Missouri.

Six years ago, PCRMC first announced the creation of the cancer institute named after Dr. Delbert Day, curators’ professor emeritus of ceramic engineering at Missouri University of Science and Technology in Rolla, Missouri.

Dr. Day’s son and daughter-in-law, Ted and Kim Day, provided the “seed gift” for the cancer institute.

Additionally, the community raised $7 million during a successful capital campaign to help construct the DDCI. A total of 1,170 businesses, organizations and individuals contributed to the cancer treatment facility.

“Ted and Kim Day lit the fuse,” Dr. Day said but added that the community “provided the fuel to get us where we are today.”

“When a community gets behind a project such as this, great things are bound to happen,” said PCRMC CEO Ed Clayton. “The Delbert Day Cancer Institute is something that we hope you, our community, are very proud of.”

PCRMC has been offering cancer care services for over three decades, but what makes the DDCI so special is that “we can integrate the care that we currently offer in several places under one roof,” said PCRMC Director of Radiation Oncology Christopher Spencer, MD. “These services will all be streamlined in a central, convenient location.”

An additional 520 patients can be treated each year at the DDCI.

This cancer institute features modern, state-of-the-art equipment and uses the latest in cancer treatment technology to help people living with cancer.

PCRMC purchased a Varian TrueBeam linear accelerator, which can deliver radiation with speed and accuracy to treat cancer.

The DDCI also has a new Siemens PET/CT (positron emission tomography/computed tomography) scanner, which uses small amounts of radioactive material and X-rays to scan the body to obtain information about cells and tissues that may be cancerous.

In addition, the DDCI offers chemotherapy services, radiation oncology, medical oncology and hematology care, imaging services, an infusion center, a new pharmacy, cancer rehabilitation, genetic counseling, nurse navigator services, social services, a cancer resource center, dietary support, spiritual support, a wig and bra fitting boutique and more.

While the cancer center is an architectural masterpiece as seen from the outside, it is the care providers, staff, employees and volunteers who will bring the true, exceptional care to cancer patients inside the building.

At the DDCI, patients will receive world-class cancer care, close to home, so they do not have to travel far for their treatments and therapies.

Cancer patients will be served by a team of radiologists, medical and radiation oncologists, general surgeons, pathologists, urologists, pulmonologists, palliative and supportive care physicians, gynecologists, otolaryngologists as well as nursing staff, social workers, dietitians and many others.

The DDCI is nationally accredited by the Commission on Cancer of the American College of Surgeons.

To learn more about the DDCI, visit the cancer center located at 1060 West 10th Street, Rolla, Missouri, call 573-458-3324 (DDCI) or go online to pcrmc.com.

first baby

New Year’s Day Baby Receives Special Welcome from PCRMC

A New Year’s Day arrival received a special welcome from Phelps County Regional Medical Center (PCRMC) nurses and staff.

Pransi Neupane was the first baby born at the hospital in Rolla, Missouri, in 2017, arriving at 1:37 p.m. Sunday, Jan. 1.

She weighed 6 pounds, 11 ounces, and was 19 inches long. Pransi was welcomed by her parents Pauf Neupane and Kamala Devkota Neupane, of Rolla.

As part of a long-standing tradition at PCRMC, the first baby of the new year receives gifts and baby items to commemorate the event. Several businesses donated items worth over $500.

This year, Pransi and her family received a welcome basket filled with baby items, including a $30 gift card from Walmart; two baby items worth $20 from Big Lots; six cupcakes worth $20 from Cupcakes and Cravings; a $25 gift card from Colton’s Steak House and Grill; a teddy bear from the PCRMC Lily Pad Gift Shop; a $50 gift card from Matt’s Steakhouse; a $10 gift card from Spoon Me; $150 in baby supplies from the PCRMC Marketing Department; breastmilk supplies from the PCRMC Lactation Clinic; a book and toy from Rolla Books & Toys; baby blankets, coffee cups, hand sanitizer and more from Legends Bank; a $25 gift card from Price Chopper; a handprint kit, toy and bib from The Family Center; a toy horse from Front Porch Boutique; a $10 gift card from Family Video; a $50 JCPenney gift card from Matt Smith Real Estate Group, LLC; baby bodysuits, candy and coffee cup from Summer Birth Services; a stuffed animal and $25 gift card from Blossom Basket Florist; a $20 gift card from Applebee’s; and a $25 OshKosh B’Gosh/Carter’s gift card from Sugar Buckets Children’s Resale Shop.

 

Living History

PCRMC’s Living History Program Helps Tell Patients’ Stories

Phelps County Regional Medical Center (PCRMC) is looking for patients to write stories about for the Living History Program©.

If you are a patient who receives treatment while at PCRMC and participate in the program, a life story will be written about you. It will be a history of who you are and what you have done.

All parts of your life play a role in your well-being. By knowing your story, PCRMC can better treat and encourage you as a patient.

Through the program, a storywriter will come and talk with you about your life, including where you were born, where you have lived, what you do (or did) for a living, what hobbies and interests you have and things about your family. You should feel free to share whatever information you want and none that you feel uncomfortable telling.

The PCRMC storywriter will write your story and let you read it to make sure it is accurate. When the story is written, it becomes a gift to the patient and his or her family, but the story also becomes a useful tool for the healthcare team.

The Living History Program© provides a document that brings to life the history of PCRMC’s patients and allows healthcare workers to provide care to the heart and soul of the patient, not just the diagnosis or condition.

The benefits of giving care with a personalized life story available are tremendous. Nurses and physicians use the information in the story to increase their connectivity with the patient. PCRMC staff learns to understand and appreciate patients better through the use of their personal stories.

In addition, the story is used by social workers and case managers in the discharge planning process. A Living History increases satisfaction of the patient, family and members of the healthcare team.

If you come back to PCRMC as a patient, your story can be updated, if necessary.

You have the option of keeping your story confidential, but many of the patients like to share their story. So if you are comfortable with your history, you can sign a release form and PCRMC may include your story in hardbound books that will include the histories of many others. These books will be available at PCRMC.

For more information about the Living History Program©, contact PCRMC Guest Relations at 573-458-7878.

blog sendoff

PCRMC Offers Volunteer Opportunity for College Students

Local college students looking for volunteer opportunities are invited to help the Phelps County Regional Medical Center (PCRMC) Auxiliary & Volunteer Services Department.

Under the Safe Send-Off College Student Volunteer Program, the student volunteers will provide non-nursing assistance to patients at PCRMC. The volunteers will assist PCRMC staff with escorting discharged patients safely from their room to their ride home. Volunteers will be trained on proper wheelchair procedures.

Starting Monday, January 30, 2017, three-hour volunteer shifts need to be filled from 1:30-4:30 p.m. and 4:30-7:30 p.m. seven days a week.

Volunteers must attend one of two orientations that have been scheduled for Monday, January 16, 2017, from 1-3 p.m. or Thursday, January 26, 2017, from 6-8 p.m. in Private Dining Room 1 at PCRMC, 1000 West 10th Street, Rolla.

In addition, online learning modules are required prior to volunteering.

For a volunteer application or for more information, contact Franz Kindel at 573-458-7553 or franz@maheclibrary.org.