Even before patients step inside the Delbert Day Cancer Institute (DDCI), Phelps County Regional Medical Center (PCRMC) tries to make their experience better as they drive up to the building.
With the opening of the DDCI came a free valet service available to patients along with their families, guests and visitors. PCRMC has partnered with Towne Park for the service.
Rob Koppenhoefer, account manager with Towne Park, said he and four guest service associates provide the valet service, which is available Mondays through Fridays from 8 a.m. to 5 p.m. at the DDCI and the Medical Office Building.
A patient or guest who wants to use the valet service can drive up to the buildings, and a guest service associate will give the driver a valet slip before parking his or her vehicle.
The driver then holds onto the slip and once his or her appointment or visit is finished, the driver gives the valet slip to the guest service associate, who will bring the parked vehicle back to the driver.
Koppenhoefer and the guest service associates also assist patients and guests with wheelchairs, walkers and other equipment. They help open doors and direct them to the registration desk or appropriate location.
“On average, we probably open close to 1,000 doors a week and greet about 1,000 people a day,” Koppenhoefer says.
“We just want to brighten people’s days. We are the first and last face they see during their guest experience, so we are always smiling,” Koppenhoefer says.
People may tip the guest service associates, if they wish, but it is not required.
Koppenhoefer says he and the guest service associates have had positive reactions from patients and guests so far. “We’re there to help them,” he says.
The valet service began at the DDCI on January 9, 2017, and at the PCRMC Medical Office Building on December 1, 2016.