Phelps County Regional Medical Center (PCRMC) received a hospital safety score of “A” from the Leapfrog Group, a national nonprofit organization founded by leading employers and private healthcare purchasers in the United States. Leapfrogfocuses on measuring and transparently reporting hospital safety performance through the Leapfrog Hospital Survey. The survey is an evidence-based national tool that examines hospital safety, quality and resource utilization.
Leapfrog’s Hospital Survey is a trusted source that hospitals throughout the United States participate in free of charge. The goals of the survey are to publicly report hospital quality and safety information so consumers can make informed decisions about their healthcare choices. The Leapfrog Group uses the survey to inform consumers about a hospital’s record of patient safety, which allows consumers to make proactive choices to protect themselves and their families from errors, injuries, accidents and infections.
The Leapfrog Group calculates a hospital safety score for over 2,500 hospitals throughout the nation based on data gathered and compiled in 30 categories from the Centers for Medicare & Medicaid Services (CMS), the Agency for Healthcare Research & Quality (AHRQ), the Joint Commission and the Centers for Disease Control and Prevention (CDC).
Phelps County Regional Medical Center received the highest possible score with a letter grade of an “A.” Only 31% of the U.S. hospitals received an “A” rating, which accounts for only 798 hospitals in the nation. Of the 60 hospitals surveyed in Missouri, only 14 received a letter grade of “A,” which means PCRMC scored higher than many of Missouri’s larger, bigger city healthcare systems. PCRMC was successful in the following areas:
- Communication with nurses
- Discharge information
- Zero foreign body retained after surgery/procedure
- Zero air embolism
- Falls and trauma
- Low number of Methicillin-resistant Staphylococcus aureus (MRSA) bacteremia
- Low number of Clostridium difficile (C.Diff) infections (better than the National Benchmark)
- Low number of Stage 3 or 4 pressure ulcers (hospital acquired)
- Zero colon surgical site infections
“Our mission at PCRMC is to provide world-class healthcare. The Leapfrog score shows that our nursing staff, physicians and employees are dedicated to giving our patients and community the highest quality and safest care possible,” says Keri Brookshire-Heavin, SVP/Chief Nursing Officer. “The Leapfrog survey is a great recognition of the hard work PCRMC has done; part of our hospital’s goal is to continually strive for improvement and become our best.”
Patient quality and safety is a constant area of focus at PCRMC. “The Leapfrog grade is an indicator of the work PCRMC does to persistently focus on patient safety and quality,” says CEO Ed Clayton. “We are pleased with the score, but we also recognize that providing high quality care for our patients requires ongoing process improvement. We will continue to do the work necessary to ensure PCRMC remains one of the safest and best hospitals in the nation.”